Customer Care - Tomasetto Achille Spa
Quality components for LPG and CNG automotive systems
100% made in Italy
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FAQ



Are you looking for further technical assistance on our products? Take a look to our FAQ section to find a solution in few steps.



  • Verify whether the multivalve screws are properly fixed to the tank. The tightening torque shall be 3-4 Nm.



  • Verify whether the outlet fittings connections are properly fixed. The tightening torque shall not exceed 5 Nm.



  • Verify whether the inlet fittings connections are properly fixed. The tightening torque shall not exceed 5 Nm.


  • Verify whether the manual tap is open.
  • Check the electrical wires connections.
  • If the electro valve is damaged or blocked by dirt contaminants present in the gas, maintain the component.




 



  • Verify whether the tank stem thread is intact.
  • Check the proper tightening torque (200±10 Nm for valves with conical stem and 120±10 Nm for valves with cylindrical stem) and use the locking wrench provided by Tomasetto Achille Spa.

  • Verify whether the outlet fittings are properly fixed. The tightening torque shall not exceed 5 Nm.
  • Check the hoses integrity.

  • Replace the valve, checking the proper tightening torque (as indicated at pt. 1).

  • Replace the valve.

  • Verify whether the external sealing O-ring is intact, and, if necessary, replace the component.

  • Verify whether the manual valve is open.
  • For valves equipped with electrovalve, check the electrical wires connections.

  • Verify whether the manual valve of the filling valve is open.

  • Verify whether the fitting is untied. The tighten torque shall be 10 ± 2 Nm.
  • Check the hoses connection and, in particular, whether nuts and bi-conical joints are properly fixed. The tightening torque shall not exceed 5 Nm.

  • Verify whether dirt contaminants are present in the reducer and, if necessary, maintain it with the proper revision kit, as provided by Tomasetto Achille Spa.
  • Verify whether the system settings are correct, in accordance with the supplier’s Electronic Control Unit guidebook.

  • Verify whether the fitting is damaged and, if necessary, replace the reducer.
  • Check the hose connection.

  • Maintain the reducer with the revision kit provided by Tomasetto Achille Spa.

  • Check the hoses integrity and the hose clamps tightening.

  • Maintain the reducer replacing the water pipes.

  • Maintain the reducer with the revision kit provided by Tomasetto Achille Spa.

  • Verify whether the installation procedure of all the components has been performed as per the Technical manual and installation guide.
  • Verify whether the electro valve has been damaged.
  • Check the hoses integrity.
  • Verify whether dirt contaminants are present in the reducer.
  • Verify, in traditional kits, whether the system has been set as per the Technical manual and installation guide.

  • Check the water circuit connections.
  • Verify whether the reducer has been positioned in the vehicle as per the Technical manual and installation guide.

  • Verify, with proper gas detectors (as water with soap or electronic sniffers), whether the tap and the connections are not damaged, and, if necessary, replace the components.

  • Maintain the electro valve with the revision kit provided by Tomasetto Achille Spa.
  • If the sealing seat or the rail body are damaged, replace the product.

  • Check the coils electrical connections.
  • Maintain the electro valve with the revision kit provided by Tomasetto Achille Spa.

  • Maintain the plunger with the revision kit provided by Tomasetto Achille Spa.

  • Verify whether the nozzles measure complies with the system specifications, as reported in the ECU guidebook and, if necessary, replace them.

CUSTOMER CARE

Tomasetto Achille Spa aims at providing you, directly on-site, with all the documents and means useful to quickly meet your technical requests.